Returns and Cancellations

Return Policy

In an effort to make sure all of our customers are completely happy with their purchase from Say Yes Dog Training Inc,, we will extend a no questions asked returns policy on any book purchased through our website providing it is done within 30 days of purchase and provided the book is in new condition. However, no return of shipping charges will be made. Unfortunately we can not offer any return for refund or credit on any DVDs or 3rd party products that you purchase from our website.

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Say Yes Clicker Dogs and Susan Garrett Membership Refund/Cancellation Policy


Say Yes Clicker Dogs and Susan Garrett reserves the right to refuse/cancel a membership.

If Say Yes Clicker Dogs and Susan Garrett refuses a new or renewing membership, registrants will be offered a refund.


Membership Cancellation by Participant

Membership cancellations received within 14 days of registration may be eligible to receive a full refund less $25 service fee.

Cancellations received after course or membership completion will not be eligible for a refund.

Cancellations will be accepted via phone, fax or e-mail, and must be received before course or membership completion.

Refund requests must include the name of the attendee and/or transaction number.

Refunds will be credited back to the original credit card used for payment.

These above policies apply to all courses and memberships unless otherwise noted.

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What are you Cancelling?

May we ask Why?

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